Open Positions
- Production Team Member – (downloadable job description)
- Customer Service Representative – (downloadable job description)
- Quality Inspector – (downloadable job description)
- Sales Specialist – (downloadable job description)
Production Team Member
Job Summary
The Production Team Member is responsible for operating/maintaining equipment and assembly process to manufacture products for distribution. The job description of a production worker involves assembling and checking product parts, ensuring that all machinery runs smoothly, and assisting in the shipment of items.
General Responsibilities
- May start assembly and production machinery at beginning of shift.
- Monitors equipment to ensure that products are being assembled properly.
- Packs up completed products and prepares them for shipment.
- Assembles product parts by hand.
- Makes sure that workstation is clean and free of hazardous materials.
- Cleans equipment.
- Adheres to all safety guidelines dictation the production and handling of materials in the factory.
- Reports issues or problems with production to immediate supervisor.
- Keeps factory floor clean.
- Pays close attention to detail.
Qualifications
- Possesses physical dexterity necessary to assemble product parts.
- Possesses physical strength and stamina required to stand, and walk for long periods of time. At times repetitive motions.
- Works efficiently and manages time effectively.
Physical Demands
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile and may have to lift up to 40 pounds. The employee is also required to interact with a computer, and communicate with peers and co-workers.
Contact
Human Resources: HR@kleen-concepts.com
Subject: Production Team Member
Customer Service Representative
Job Summary
The CSR will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. The CSR is the main liaison between production and sales to assist with providing specific information regarding orders.
General Responsibilities
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or process change orders
- Obtain details of complaints and prioritization of customer complaints.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Follows and manages the customer order from start to completion by ensuring all materials are ordered, confirming builds are scheduled and confirmation of Shipment/Invoicing. (interacts with Sales, Purchasing, Production and the Warehouse)
- Complete contract forms, Bill of Materials, prepare change of address records, and issue service discontinuance orders, using computers.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
- Providing feedback on the efficiency of the customer service process
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
Qualifications
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers. (MS Office Products & ERP systems)
- Experience working with customer support.
- Strong phone contact handling skills and active listening
- Min of 3 years customer service experience
- Experience with shipping software (USPS, UPS, FEDEX, etc.)
- Ability to multitask and prioritize
- Manufacturing experience a plus
Physical Demands
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile and may have to lift up to 40 pounds. The employee is also required to interact with a computer, and communicate with peers and co-workers.
Contact
Human Resources: HR@kleen-concepts.com
Subject: Customer Service Representative
Quality Inspector
Job Summary
Maintains quality standards by approving incoming materials, in-process production, and finished products; recording quality results.
General Responsibilities
- Approves incoming materials by confirming specifications; conducting visual and measurement tests; rejecting and returning unacceptable materials.
- Approves in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor.
- Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for re-work; confirming re-work.
- Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database.
- Keeps measurement equipment operating by following operating instructions; calling for repairs.
- Maintains safe and healthy work environment by following standards and procedures; complying with legal regulations.
- Updates job knowledge by participating in educational opportunities; reading technical publications.
- Accomplishes quality and organization mission by completing related results as needed.
Qualifications
- High school diploma, general education degree or equivalent.
- Comfortable using computers. (MS Office Products & ERP systems)
- Analyzing Information , Reporting Research Results, Documentation Skills, Promoting Process Improvement
- Min of 3 years as a Quality Inspector
- Ability to multitask and prioritize
- Manufacturing experience a plus
Physical Demands
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile and may have to lift up to 40 pounds. The employee is also required to interact with a computer, and communicate with peers and co-workers.
Contact
Human Resources: HR@kleen-concepts.com
Subject: Quality Inspector
Sales Specialist
Job Summary
The main responsibility of the Sales Representative is generating new Sales. Previous Sales experience a must preferably in a contract packaging manufacturer.
General Responsibilities
- Researches, develops and acquires account opportunities within targeted regional markets.
- Develop and maintain working relationships with Regional customer base. Strategically plan customer visits to cultivate relationships, perform presentations, offer innovative programs, conduct business reviews, and communicate plans. Participates in local and regional trade associations and conferences.
- Develops and executes profitable business plans for managing accounts. Teams with sales and individuals other key corporate personnel to communicate account plans, pricing, and offer assistance to drive sales.
- Teams with sales and individuals’ other key corporate personnel to communicate account plans, pricing, and offer assistance to drive sales.
- Develops profitable business plans for newly acquired accounts and implements those plans effectively.
- Participates in local and regional trade associations and conferences.
- Displays the highest level of critical thinking and analysis in bringing successful resolution to high impact, complex, and/or cross department problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.
- Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.
- Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross department considerations are often present.
Qualifications
- Sales experience for a contract manufacturing preferred
- Bachelor’s Degree preferred
- Microsoft Office Experience (Excel, Word, Email, etc)
Physical Demands
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile and may have to lift up to 40 pounds. The employee is also required to interact with a computer, and communicate with peers and co-workers.
Contact
Human Resources: HR@kleen-concepts.com
Subject: Sales Specialist